UX Design / APD
APD is a global leader in control room, mobile information, resource location and tracking solutions. With offices in the UK and the Middle East, APD specialises in delivering mission-critical and business-critical solutions to organisations within the public sector; transport, security and logistics industries.
APD Communications is undertaking a strategic change moving from the traditional IT B2B marketing strategy to the digital Inbound marketing strategy in an attempt to reach the new B2B customer expectations. After 30 years of excellent results in IT solutions, and being one of the leaders in this target, the company asked for a report to help reach other segments of the market and ensure a wide high customer experience in all segments.
The scope of the project:
Recognise opportunities for improvement
Mapping the customer buying experience